1. Introduction to Viable:

Viable helps businesses collect, analyze, and take action on customer feedback collected through various channels.

2. Key Features of Viable:

• Multichannel Feedback Collection: Gather feedback from surveys, social media, reviews, or other sources.
• AI-Powered Analysis: Analyzes feedback to uncover trends, sentiment, and keywords.
• Insights and Reporting: Provides dashboards or reports to visualize feedback data and key insights.
• Integration Capabilities: Likely connects with CRM or support tools to centralize customer data.

3. Benefits of Using Viable:

• Improved Customer Understanding: Uncover what customers truly think about your products or services.
• Data-Driven Decision Making: Make informed decisions based on customer feedback instead of guesswork.
• Prioritize Improvements: Identify areas where your product or customer experience needs attention.

4. Potential Use Cases for Viable:

• Product Teams: Get insights on feature requests, usability issues, or overall product satisfaction.
• Customer Support: Track customer sentiment, identify pain points, and proactively address issues.
• Marketing and Sales: Understand customer needs, refine messaging, and improve lead qualification.

5. Pricing for Viable:

Paid Plans Likely: They don’t mention pricing outright, suggesting tiers based on features or the volume of feedback you process.

6. Pros and Cons of Viable:

Pros: Focus on actionable insights, multi-channel data collection, potential to improve customer-centricity.

Cons: Relies on AI accuracy for analysis, pricing might be a consideration for smaller businesses.

7. Conclusion about Viable:

Viable is a valuable tool for businesses serious about leveraging customer feedback to improve. It’s best for those who need to analyze feedback at scale to uncover actionable insights, not just collect scattered comments.

8. How to Use Viable:

1. Define Feedback Channels: Determine how you’ll collect feedback (surveys, in-app forms, etc.)
2. Connect Data Sources: Integrate Viable with existing tools where customer feedback gets collected.
3. Analyze and Explore: Use Viable’s AI tools and reporting features to dive into feedback data.
4. Action Plans: Collaborate with relevant teams to turn feedback insights into product, service, or process improvements.